Terms and Conditions - Reputation Ripple
Effective Date: May 31, 2026
Welcome to Reputation Ripple. These Terms and Conditions ("Terms") govern your access to and use of our website, software, services, Voice AI, Conversation AI, CRM platform, review management tools, website services, messaging services, and related products (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing our website or using our Services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.
2. Services Provided
Reputation Ripple provides business tools including:
• Review management and Google review generation
• Customer relationship management (CRM)
• Voice AI solutions
• Conversation AI solutions
• Website development and hosting
• Appointment reminder systems
• SMS and communication tools
• Marketing automation services
We reserve the right to modify, suspend, or discontinue any Service at any time.
3. Account Responsibilities
You are responsible for:
• Maintaining accurate account information
• Protecting account credentials
• Activities conducted through your account
• Compliance with applicable laws and regulations
4. SMS Messaging Terms
By opting in to receive text messages, you consent to receive SMS communications from Reputation Ripple or businesses using our platform.
Messages may include:
• Appointment reminders
• Appointment confirmations
• Customer service notifications
• Review requests
• Account updates
• Marketing messages where consent has been provided
Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance.
Consent to receive text messages is not a condition of purchase.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
5. Voice AI and Conversation AI
You understand and agree that:
• Calls and conversations may be recorded
• AI systems may respond automatically
• Conversations may be transcribed and analyzed
• Information may be used to improve service quality
Users interacting with AI-powered systems consent to such processing.
6. Customer Data
Clients retain ownership of customer data uploaded to the platform.
Clients represent and warrant that:
• They have obtained all required permissions and consents
• Customer information was collected lawfully
• Communications comply with applicable laws including TCPA and CAN-SPAM
7. Acceptable Use
You agree not to:
• Use Services for unlawful purposes
• Send spam or unsolicited communications
• Violate consumer protection laws
• Attempt unauthorized access to systems
• Interfere with Service operations
• Misrepresent your identity
8. Review Management Services
Reputation Ripple does not:
• Guarantee positive reviews
• Remove legitimate negative reviews
• Purchase reviews
• Create fake reviews
• Manipulate review platforms
Clients are responsible for complying with Google and other review platform policies.
9. Payments and Billing
Fees for Services are due according to the selected plan or agreement.
Failure to pay may result in:
• Suspension of Services
• Account termination
• Collection efforts where permitted by law
All fees are non-refundable unless otherwise stated in writing.
10. Intellectual Property
All content, software, trademarks, logos, and materials provided by Reputation Ripple remain our property or the property of our licensors.
You may not reproduce, distribute, modify, or create derivative works without written permission.
11. Third-Party Services
Our Services may integrate with third-party providers including:
• Google Business Profile
• Google Reviews
• Communication providers
• Payment processors
• Website hosting providers
• Artificial intelligence providers
We are not responsible for third-party services or their policies.
12. Disclaimer of Warranties
Services are provided "AS IS" and "AS AVAILABLE."
We make no guarantees regarding:
• Uninterrupted service
• Error-free operation
• Specific business outcomes
• Increased reviews or revenue
• Search engine rankings
13. Limitation of Liability
To the maximum extent permitted by law, Reputation Ripple shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Services.
14. Indemnification
You agree to defend, indemnify, and hold harmless Reputation Ripple from claims, damages, liabilities, and expenses arising from:
• Your use of the Services
• Violation of these Terms
• Violation of applicable laws
• Customer communications sent through the platform
15. Termination
We may suspend or terminate access to Services at any time for violations of these Terms or applicable law.
16. Governing Law
These Terms shall be governed by and interpreted under the laws of the State of South Carolina, without regard to conflict of law principles.
17. Changes to Terms
We reserve the right to update these Terms at any time. Updated Terms become effective upon posting.
18. Contact Information
Reputation Ripple
Email: [email protected]
Website: https://www.reputationripple.com
By using our website or Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.