Effective Date: May 31, 2026
Reputation Ripple ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, software, and services.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services, including review management, Voice AI, Conversation AI, CRM services, website solutions, and appointment reminder communications.
1. Information We Collect
Personal Information:
- Name
- Email address
- Phone number
- Business name
- Business address
- Payment information
- Customer contact information uploaded into our CRM
- Appointment scheduling information
Communication Information:
- SMS text message communications
- Voice call recordings
- Voicemail messages
- AI-generated conversations
- Chat conversations
- Appointment reminder interactions
- Customer service communications
Website Usage Information:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring websites
- Cookies and tracking technologies
2. How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Deliver CRM functionality
- Send appointment reminders
- Send review request campaigns
- Facilitate Voice AI interactions
- Facilitate Conversation AI interactions
- Improve customer service
- Monitor platform performance
- Process payments
- Respond to inquiries
- Prevent fraud and abuse
- Comply with legal obligations
3. SMS Communications and Appointment Reminders
Reputation Ripple may send SMS messages using A2P 10DLC verified phone numbers for:
- Appointment reminders
- Appointment confirmations
- Review requests
- Customer service notifications
- Business communications requested by users
SMS Consent:
By providing your mobile phone number and opting in, you consent to receive SMS communications from Reputation Ripple or our clients.
Message Frequency:
Message frequency varies based on customer interactions and appointment activity.
Message and Data Rates:
Message and data rates may apply according to your mobile carrier plan.
Opt-Out:
Reply STOP to opt out.
Reply HELP for assistance.
No Mobile Data Sharing:
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
4. Voice AI and Conversation AI Services
Our platform may use artificial intelligence technologies to facilitate voice and text-based communications. These services may record, transcribe, analyze, and respond to conversations.
5. Google Reviews and Reputation Management Services
We do not buy reviews, sell reviews, guarantee positive reviews, or manipulate review platforms.
6. CRM Data
Clients are responsible for ensuring they have appropriate consent and legal authority to upload and process customer data.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.
8. Sharing of Information
We do not sell personal information. We may share information with trusted service providers necessary to operate our services.
9. Data Security
We implement reasonable safeguards designed to protect personal information.
10. Data Retention
We retain information only as long as necessary for business and legal purposes.
11. Your Privacy Rights
You may have rights to access, correct, delete, restrict, or transfer your information depending on your jurisdiction.
12. Third-Party Services
Our services may integrate with Google Business Profile, Google Reviews, payment processors, communication providers, hosting providers, and CRM integrations.
13. Children's Privacy
Our services are intended for individuals age 18 and older.
14. Changes to This Privacy Policy
We may update this policy periodically. Updates will be posted with a revised effective date.
15. Contact Information
Reputation Ripple
Email: [email protected]
Website: https://www.reputationripple.com
TCPA & A2P 10DLC Compliance Notice
By submitting your contact information through our website, forms, chat tools, Voice AI systems, or scheduling tools, you consent to receive calls, texts, and automated communications regarding appointments, customer service, account notifications, review requests, and related business communications.
Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.